Baas blij Baas boos

Door beheerst gevoelens te tonen kunnen leiders hun mensen sturen. Emoties zijn dus handig gereedschap.PAGINA 4-5

Real Madrid's Portuguese coach Jose Mourinho is pictured during the Spanish league football match Atletico Madrid against Real Madrid at the Vicente Calderon stadium in Madrid on April 11, 2012. AFP PHOTO/JAVIER SORIANO AFP