‘Geef employees de vrijheid’

Wilt u dat uw employees initiatief en besluitvaardigheid tonen in het nieuwe jaar? Wilt u dat ze iets leren? Geef ze de vrijheid. Dat is het advies dat deze week tot ons komt uit de Harvard Business School. Na onderzoek naar de effecten van verschillende manieren van leiding geven kwamen Dennis Campbell, Marc Epstein, en  Francisco de Asis Martinez-Jerez van Harvard tot de volgende conclusies:

  • Tightly monitored employees were less likely to make independent decisions, even if their job descriptions allowed them to do so. They were even less likely to adjust their decisions to account for information they could easily show to their superiors to justify those decisions.
  • The lower frequency of experimentation in their decision-making leaves employees in tightly monitored environments with few opportunities to learn. The researchers question whether employees in these micromanaged environments made up for the lack of experimentation by paying more attention to and learning more from each experiment.
  • The researchers found strong learning effects among employees in settings where they were monitored by their bosses somewhat loosely. In settings where they were more tightly monitored, employees learned very little.